How can we help?

Contact support

Email phrases@donthink.top. We aim to respond within 3 business days. Sales are not open yet, but you can contact us about the free tool, account access or these policies.

Purchase or access problem

Include the order number from My packs → Purchase history, the email used at checkout, the pack name and what happened. For a browser issue, include your device and browser name. A screenshot can help if you hide private details first.

Never email card details, passwords, sign-in verification codes, passport images or recovery codes. Use your recovery code only in the tool’s Restore purchase flow.

Restore a purchased pack

Open My packs and choose Restore purchase. Use the recovery code provided after payment, or sign in to the account associated with the purchase. A purchase supports up to 3 active browser or device installations. Contact support if you cannot access a previous device or need help identifying an order.

Refund requests

Read the refund policy, then email us or use Order support in Purchase history. We review the request before confirming the result.

Privacy and content feedback

For account or data requests, see the privacy notice. For a phrase or guide correction, include the destination, card title and what needs checking. Avoid including another person’s personal information.

During your trip

Support is for the China Phrases tool and its orders. We do not make reservations or act as an emergency service. For an urgent local issue, contact the relevant venue, transport provider or local emergency service directly.