Refund policy

Request a review

If you believe you were charged twice, cannot access purchased content after confirmed payment, or received a pack that does not match the description, contact phrases@donthink.top. We review the order and the reported problem, and provide a remedy or refund where appropriate under applicable law.

Other refund requests are reviewed individually based on the circumstances and applicable consumer rights. This policy does not remove any statutory withdrawal, refund or other rights.

What to include

Please include your order number, the email used at checkout, the purchased destination or collection, and a short description of the problem. If useful, attach a screenshot with personal details hidden. Do not send your full card number, security code, account password, sign-in code or recovery code.

You can also open My packs → Purchase history → Order support to submit an order-related request. Submitting a request starts a review; it does not itself mean a refund has been issued. We aim to respond within 3 business days.

Before paying again

If a payment appears pending or access has not arrived, check Purchase history and contact support with the order number. Avoid paying again while the original order is being checked. We can investigate an incomplete delivery or a possible duplicate charge.

How approved refunds work

Approved refunds are processed through the payment provider to the original payment method where supported. The payment provider and your bank determine when the funds appear; we do not promise an exact arrival date.

A full refund revokes access to that purchase and its recovery code. A partial refund leaves the purchased access active. An offline device receives an access-status change when it next connects for verification. Your free cards and saved selections remain available.

Purchase scope

China Phrases sells digital communication packs. The single-destination price is US$1.90 and the current 10-destination collection is US$4.90. There are no subscriptions or physical shipments. Sales are not open yet. Questions about tickets, hotel bookings or transport bought from other providers should be directed to those providers.

Your rights

Nothing in this policy excludes or limits mandatory consumer protections. For purchases through Creem, see its buyer terms. For questions about this policy, contact phrases@donthink.top.